As a personal data subject, I freely, of my own will and in my own interest grant Individual Entrepreneur Andrei Viktorovich Svirin, Taxpayer Identification Number (INN) 772872317733, Primary State Registration Number of the Individual Entrepreneur (OGRNIP) 322774600176722 (hereinafter the Controller), specific, purpose-specific, informed, conscious and unambiguous consent to the processing of my personal data on the terms set out below. For the purposes of this consent, the Personal Data Law means Federal Law No. 152-FZ of 27.07.2006 “On Personal Data”.
Controller’s postal address: P.O. Box 15, Moscow, 117647, Russian Federation.
Contact for personal data matters: privacy@complex.moscow.
Terms used in this document: INN — Taxpayer Identification Number; OGRNIP — Primary State Registration Number of the Individual Entrepreneur; OGRN — Primary State Registration Number; LLC — limited liability company; IP address — the network address of the connection to the server.
1. Purposes of Processing
1.1. Consent is granted for the purposes of receiving and considering the inquiry I submit through the website https://complex.moscow/ , clarifying the circumstances relating to it, preparing and sending a reply, and subsequent interaction concerning the inquiry by telephone, email and private messages in messaging apps and social networks using the contact details I have provided.
1.2. These purposes include consultation on the requested service, a preliminary assessment of its cost, agreement of order terms or communication of the result of the requested document authenticity check.
2. Categories of personal data
2.1. Consent covers exclusively the data I have provided that is necessary to consider the relevant inquiry:
- first name, or last name, first name and patronymic, to the extent I have provided them;
- telephone number and email address;
- the identifier or username in a messaging app or social network that I have provided for interaction concerning the inquiry;
- preferred method of contact;
- message text;
- information about the object of examination;
- my personal data in attached photographs, documents and other files that is necessary to consider the inquiry;
- personal data I additionally provide during interaction concerning this inquiry, including information provided during telephone conversations, correspondence contents, documents and files, to the extent necessary for its consideration.
2.2. To register and consider the inquiry, verify correct submission and confirm the circumstances of submission, the submission page address, date and time, inquiry identifier and information about the consent given are recorded. The notification to the Controller also includes the IP address of the connection to the server, browser and device information transmitted by the browser, language settings, the time from preparation of the protected form to submission according to the server clock, and the approximate time from opening the current page to submission, if reported by the browser. On the basis of this consent, this information is not used to track navigation between pages, determine the total duration of a visit, or for advertising.
2.3. Technical information included in the inquiry notification is processed within the purpose and period for considering the inquiry. Independent processing of technical logs for the operation and security of the Website is carried out on separate legal bases and within the limits established by the Personal Data Processing Policy.
3. Processing Methods and Persons Engaged in Processing
3.1. Within the purposes of this consent, the Controller may collect, record, systematize, accumulate, store, clarify (update, amend), retrieve, use, transfer (provide, grant access) to the persons specified in this consent to the extent necessary, block, delete and destroy personal data.
3.2. Processing is carried out with and without automated means.
3.3. The infrastructure of TIMEWEB.CLOUD LLC (INN 7810945525, OGRN 1227800052215) is used to host the website and mail server. The server is located in the Russian Federation, in Moscow, at the SPB-3 site.
3.4. A mail service provided by VK LLC is also used for electronic correspondence.
3.5. Personal data may be provided to these entities exclusively to the extent necessary to host, deliver and store the inquiry. The Controller considers the inquiry personally. Entrusting personal data processing to another entity is formalized in accordance with the requirements of the legislation of the Russian Federation.
3.6. Attached materials are used for review, clarification of the circumstances of the inquiry, preliminary assessment and preparation of a reply. This consent does not authorize publication of the materials, their use for advertising or transmission to analytics services. Personal data in files and copies of the inquiry must be deleted at the end of the period specified in Section 4, in the absence of a separate lawful basis for further processing.
4. Term of Consent and Data Retention
4.1. Consent is valid for the period necessary to consider the inquiry, but for no more than 90 calendar days from the date of the last substantive message or telephone conversation concerning the relevant inquiry, unless consent is withdrawn earlier. If there is no subsequent interaction, the period runs from the date the inquiry is received. Sending automated messages and administrative notifications does not change the starting point for calculating that period.
4.2. If a contract is concluded, personal data processing necessary for its conclusion and performance is carried out on the corresponding separate lawful basis. Retention periods for contractual and mandatory accounting documents are determined on the basis of the purposes of processing and statutory requirements.
4.3. Minimal information necessary to confirm receipt of consent or protect rights and legitimate interests may be retained on a separate lawful basis with the contents and for the periods established by the Personal Data Processing Policy.
5. Procedure for Withdrawing Consent
5.1. I may withdraw consent by sending a notice to the email address privacy@complex.moscow or to the Controller's mailing address.
5.2. To identify the inquiry, it is recommended that the contact details used when submitting it, the approximate submission date, or the inquiry identifier, if available, be specified.
5.3. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal was received. After receiving the withdrawal, the Controller ceases processing on the basis of this consent and ensures destruction of personal data within the statutory periods, unless there is a separate lawful basis for its continued processing or retention.
6. Scope and Procedure for Giving Consent
6.1. This consent does not cover advertising mailings, advertising calls, dissemination of my personal data to an indefinite group of persons, or use of optional analytics tools.
6.2. This consent is granted in respect of my personal data. Processing of third parties' personal data contained in submitted materials is permitted exclusively where a separate legal basis exists. This consent does not replace written consent in cases where that form is mandatory by law.
6.3. Consent is given by my independently selecting a checkbox in a separate form field containing a link to this document, and subsequently clicking the button to submit the inquiry. The Controller records the fact, date, time and version of the consent given.